With electronic surveillance projects like PRISM catapulting data intrusion and collection issues into the headlines, privacy is becoming more and more high profile in today’s Big Data era. It’s a concern for consumers and providers of digital media alike. Consumers don’t like the idea of their browsing history being available to Big Brother, yet this same information is key for website-owning organisations to monitor and improve their performance. Organisations need to balance the need for data with the need to have the trust of their customers.
Recent EU legislation attempted to resolve this issue by forcing websites to obtain consent from visitors before serving cookies, but studies have shown that only a tiny minority of people (less than 2%) actually block cookies. So what’s going on? Are people really concerned by cookies? I think the answer is a qualified yes, despite the lack of action actually taken by the consumer. A survey by eConsultancy showed that 89% of those surveyed thought the EU cookie legislation was a positive step and that only 23% of people would be happy to accept cookies. So, people are clearly concerned about cookies and a potential invasion of privacy but have little understanding of what a cookie is and how it is used. Cookies essentially have an image problem!
Cookie Make Over
It is left to the analytics providers to take a lead in addressing public concerns in order to protect their customers’ (and their own) business interest. A cookie make-over is needed to increase trust and preserve loyalty in the face of fast changing public opinion. And that’s just what Webtrends has done by introducing their new IP-less cookie.
A step in the right direction
Traditionally Webtrends cookies have been constructed using the visitors IP address to generate a random value. In order to remove the IP address, Webtrends is phasing in the new cookie over the coming months. New visitors will receive the new IP-less cookie, while returning visitors will have the expiry date of their cookie (containing their IP address) set to 1st January 2014. Webtrends estimates that, as many visitors clear their cookies every month, by this date only 5% of visitors will have the old style cookie left on their machine. You don’t need to do anything to make this happen, the process will be automatic.
For more information read Webtrends Knowledge Base Article: Improved Data Collection